Online Seat Reservations
For all Advance purchase fares booked on our website our system will automatically reserve a seat free of charge.
For Anytime fares the site will ask whether you want a seat reserved. This is in case you have not made a decision on when you want to travel or would prefer not to be restricted to a particular train.
We are not always able to reserve seats. This could be because:
- the train services you are traveling on do not offer seat reservations. e.g. if it is a short journey.
- the train on which you wish to travel is full at the time of booking.
- the train company may not have released seat reservations yet. This is done up to 12 weeks ahead of travel.
Even without a seat reservation your tickets are still valid and you can sit in any vacant unreserved seat for the appropriate class of travel for your journey.
Reserving a Seat After Making a Booking
A seat reservation can be requested up to 2 hours before travel by calling our customer support team on 0345 600 7245. Alternatively you can visit your local station and arrange a reservation. This is subject to the Terms and Conditions of the ticket and availability is not guaranteed.