Second Class post
You’ll get your tickets within two to three working days. We’ll only offer this delivery option to you if your journey’s more than seven days away, just to make sure there’s plenty of time.
If you’re due to catch your train in the next three days and you’ve not received the tickets, then call us on 0345 600 7245.
Next Day Delivery
If you booked before 15:00 on a weekday, you’ll get your tickets by 13:00 the next working day. If you booked after 15:00, you’ll have to wait two working days.
Tickets booked with Next Day Delivery at the weekend will reach you by Tuesday at 13:00. It’s also worth noting that these delivery timeframes may change if it’s a public or bank holiday.
Make sure someone’s in to sign for your tickets. It doesn’t have to be you specifically, but Royal Mail won’t hand over the tickets without a signature.