Ticket types and prices

Ticket types and prices

At what times can I use the Peak and Off-Peak Day Travelcards?
Day Travelcard (peak) Can be used all day Monday to Friday, on the day of validity and for any journey that starts before 04.30 the following day. On publi...
Can I use a Railcard with my Season Ticket?
No, as Season Tickets are already discounted you cannot use you Railcard with them.
Do I get a receipt for the tickets I purchased?
Yes, if your tickets are being delivered by post then a receipt will be enclosed with them. If collecting from a Self Service Ticket Machine the receipt...
I don’t travel every day, is it worth buying a Season ticket?
Season tickets are usually most beneficial for those who are travelling at least 3 times a week.
I have been off sick. Can I claim a refund for the days I didn't use the Season ticket?
If you are unable to use your Season ticket due to long term sickness you can return your ticket for refund at the point your sickness begins. Refunds can a...
I’ve bought a ticket and selected “print your own”, how do I print it?
When you've completed your ticket purchase with Abellio Greater Anglia, we will send you two emails. The first email is a booking confirmation and ...
What child fares are available?
Children under 5 Travel free of charge so you will not have to purchase a ticket. Please keep in mind that they will not have a seat reservation so may hav...
What does 'London Terminals' mean when purchasing a Season Ticket?
You can check the prices of a season ticket using our Season Ticket Calculator. Where you see a ticket which mentions the start or end point as 'Lo...
What is the European Commission Online Dispute Resolution platform?
Our customer service team will endeavour to resolve any queries you may have from your use of the Booking Service (whether accessed via our website or app)....
What should I do if my Season Ticket is lost or stolen?
If your Season Ticket is lost or stolen you can apply for a replacement online. Go to My Account section of the website, choose apply for a duplicate and f...