Ticket refunds and changes

Ticket refunds and changes

After what period of time can I claim a refund?
The maximum period in which you can claim a refund is within 28 days of the tickets expiry date.
Can I apply for a Season ticket refund at any station?
Tickets can only be refunded at the point of issue. If your ticket was ordered from the website, please visit My Account and select ‘Apply for a Refund of y...
How can I refund my ticket?
No longer need to travel? Want to cancel your ticket? We can arrange for a refund to be processed back to the card you used to make your purchase. First of...
How can I change my ticket?
Book with Confidence Good news, the Book with Confidence policy has been extended to cover travel dates up to 30th Sept 22.  This allows you to change an A...
How do I claim for a Season Ticket refund?
Your Season Tickets can be refunded if you have the following amount of days remaining - Annual - at least 12 weeks remaining One month or more - at leas...
I left my Season Ticket at home and had to purchase a ticket for the day. Can I get a refund?
If you forget your Season Ticket you can recover the cost of additional tickets purchased for travel up to twice a year.  You are entitled to the following...
Do I need to return my tickets to get my refund?
If you've received your tickets in the post, or you've already collected them from the station Please post your tickets back to the address be...